It was an interesting day since E1 and MommyG were getting over a stomach bug. E1 celebrated her 3rd b-day and to surprise us was E2 taking her first steps. We were watching and waiting with the camera and got this video during the commercial break of American Idol…
Enjoy.
E2’s first steps from Geezlouies on Vimeo.
Apparently our family plan has been cloned by some very sneaky people. Our phone bill says we’ve been making calls to the Jamaica, Dominican Republic, Tunisia, Morocco, and various places throughout the world. I assure you we have not.
This has resulted in over a $1000 in each of our six phones… totaling over $6000 in phone charges this past month.
I’ve been calling our Sprint Customer Service and the Fraudulent Claims, changing all passwords, PINs, reseting ID, numbers upon numbers… Sprint has been very helpful, customer service has been hit or miss since most do not handle fraud cases and have no idea what I’m talking about when I called.
The Fraud department I’ve talked to twice and have been a little bit more helpful since I guess they deal with this on a more frequent basis. 3 of our lines have been contained. I just checked this morning and 3 other lines are still making International Calls. I thought they could just put a block on all international calls, but apparently they either can’t do it or do not understand me when I tell them they need to do it (cuz they blocked both international calls and domestic long distance last week). But one thing Sprint has assured us and re-assured us is that we are not responsible for these calls and won’t be charged.
In any case, I am just not comfortable having $thousands of dollars worth of fraudulent calls made on my lines and showing up on my bill/records. What I did do was canceled our automatic bill pay. I’m not going to accidentally have $thousands withdrawn from my account, even though I have their assurance. Please send me something in writing :).
I’m going to talk to Fraud department every day until this is resolved. This is Day 8 and counting.
For those of you on Sprint, Fraud department is: 888-788-0788
P.S. Even though customer service can direct you there, a lot of times they have don’t know what I am talking about when I tell them “my cell phone has been cloned”, “unauthorize calls made on my cell”, “I DID NOT MAKE INTERNATIONAL CALLS.” Many times they’ll ask me if I made international calls, if I just don’t remember making them, if I lent it to somebody to make those calls.
My suggestion for Sprint: If cases are not resolved, make sure the log is available so that the next customer service rep can see the log history and be able to continue where we left off… maybe that will make things easier and speed up the process.
Thank you! and Lord, give me patience.
Partial disclaimer: Please note I am only publicizing this just as a record to indicate I have been pursuing this issue for the past week starting from Saturday February 27, 2010. I am in no way criticizing Sprint, Sprint’s Fraud Department, or Sprint’s Customer Service Representatives. This is just a record in case the $Thousands of dollars might accidentally be charged to us.
An inside look at Geezlouies household during the snow blizzard of 2010. We spent it with Jane Fonda.
How did you pass the time?
E1 had a fun time playing with her 4th auntie… It was reading time at the local library and then the McDonald’s play area.
Happy New Year!
Here are some of my latest stats… according to Google Analytics my top post for 2009 was:
recipe for pig’s feet with ginger in black vinegar sauce…
top search term that resulted in entering my blog in 2009 was:
“dukboki recipe”… due to my wife’s famous duk boki recipe
which leads me to believe that “julie and julia” had something going with all the food blogs…
anyways, top picture searches for last year:
pregnancy/parenting comics you can find here.. which happens to be when we found out E2 was on the way.
Update: Highest listed photo on google’s image search for 2009 is “diaper overflow” we’re tops…
This is us having some more fun in the snow… the first time down was kinda fun… the second one we wiped out… oh well. At least we were able to get back up. I’m not sure what the plastic sheet sleds are called, but they are really durable and has incredible low friction properties… perfect for sledding.
getting ready sled from Geezlouies on Vimeo.
sledding from Geezlouies on Vimeo.
sledding part 2 from Geezlouies on Vimeo.
i think you need facebook to watch it..
I also forgot to link our first snow day… the building of asian frosty…
